Refund Policy

Thank you for shopping with Cutback Laser. We appreciate your business and want to ensure your satisfaction with our products. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

We offer refunds on digital products, based on the following conditions:

• You are eligible for a refund within 30 days of the original purchase date.
• To be eligible for a refund, your request must be accompanied by a valid reason, such as a technical issue with the file that prevents its proper use.
• After receiving a refund, you must delete all files that have been downloaded to your computer and must not download them again in the future.

2. How to Request a Refund

To request a refund, please contact our customer support team at support@cutback.co.za with the subject line “Refund Request”. In your email, provide the following information:

• Your full name
• Email that you used to place the order
• Your order number

Our support team will review your request and respond within 1 business days with further instructions.

3. Refund Process

If your refund request is approved, the refund will be processed through the original payment method used during the purchase. Please note that it may take 7 business days for the refunded amount to reflect in your account.

4. Non-Refundable Items

Certain situations may not be eligible for a refund, including:

• Change of mind or personal preference.
• Incompatibility with software or devices not specified in the product description.
• Failure to meet specific requirements outlined in the product description.

5. Contact Information

If you have any questions about our refund policy, please contact us at support@cutback.co.za or visit: Contact Us. We are here to assist you.

Note: The terms and conditions outlined in this refund policy are subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.